Shipping Policy | 送貨政策

Thank you for visiting and shopping at IBIKI®. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates 

Shipping charges for your order will be calculated and displayed at checkout. 

Orders are usually delivered within 7 - 14 days after shipment. Delivery delays can occasionally occur. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

IBIKI® is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

IBIKI® is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Hong Kong.

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感謝您訪問 IBIKI® 併購物。以下是構成我們的運輸政策的條款和條件。

國內航運政策
裝運處理時間

所有訂單將在 2 - 3 個工作日內處理完畢。訂單不在周末或假日發貨或交付。

如果我們的訂單量很大，那麼貨件可能會延遲幾天。請允許額外的運輸天數。如果您的訂單發貨有明顯延遲，我們將通過電子郵件或電話與您聯繫。

運費和送貨估價

您的訂單的運費將在結賬時計算並顯示。

訂單通常在發貨後 7 - 14 天內交貨。偶爾會發生交貨延遲。

裝運確認和訂單跟踪

一旦您的訂單發貨，您將收到包含您的跟踪號碼的貨件確認電子郵件。跟踪號碼將在24小時內生效。

海關，關稅和稅收

IBIKI® 不對您的訂單中適用的任何海關和稅收負責。在運輸期間或之後徵收的所有費用由客戶負責（關稅，稅收等）。

賠償

IBIKI® 對運輸過程中損壞或丟失的任何產品不承擔任何責任。如果您收到訂單已損壞，請聯繫貨運公司提出索賠。

在提出索賠之前，請保存所有包裝材料和損壞的貨物。

國際航運政策
我們目前不在香港境外發貨。