Returns & Exchanges | 退貨和換貨

Return & Refund Policy

Thanks for shopping at IBIKI®.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $580, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions on how to return your item to us, contact us.

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退貨和退款政策

感謝您在 IBIKI® 購物。

如果您對購買不滿意，我們隨時為您提供幫助。

退貨
您有 14 個日曆日的時間來退回收到日期的項目。

要有資格獲得退貨，您的商品必須未使用且條件與您收到的相同。

您的物品必須是原始包裝。

您的物品需要有收據或購買憑證。

退款
收到您的物品後，我們會檢查並通知您我們已收到您退回的物品。在檢查物品後，我們會立即通知您退款的狀態。

如果您的退貨獲得批准，我們將退還您的信用卡（或原始付款方式）。

您將在一定天數內收到信用額度，具體取決於您的發卡機構的政策。

折扣商品
只有正價貨品可以退款，遺憾的是，促銷商品不能退款。

換貨
我們只更換有缺陷或損壞的物品。如果您需要將其換成同一商品，請發送電子郵件給我們。

運輸
您將負責支付退回物品的運費。運費不可退還。

如果您收到退款，退貨運費將從退款中扣除。

如果您運送的物品超過 580 港元，您應該考慮使用可追踪的運輸服務或購買運輸保險。我們不保證會收到您退回的商品。

聯繫我們
如果您對如何將物品退回給我們有任何疑問，請與我們聯繫。